Easy 30 day returns, Guaranteed!
No questions asked 30-day full refund returns, guaranteed. Your diamond jewelry will arrive with an easy return label included in the package. If you are not completely satisfied for any reason, simply attach the return label to the your return packaging and call our customer service department toll free at 1-800-418-7678 for a Return Authorization Number and return shipping instructions.
Our 30-Day Return Procedures:
If for any reason you are not satisfied, you can return your jewelry for a refund or exchange.
If you have any questions about our return procedure, please don't hesitate to contact us.
To return your jewelry, follow our three step process:
- Call us at 1-800-418-7678 for a Return Authorization Code. Write this code on the return label found at the bottom of your original invoice and affix the sticker to the outside of the box.
- Place all the original packaging in the box.
- On your invoice, if the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination. *
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached DiamondBasicsPlus. * (FedEx® will not insure merchandise over $500.)
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive e-mail notification regarding your return or exchange within seven business days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender.
* DiamondBasicsPlus will not be responsible for loss or damage of return shipments.
Diamond Quality Guarantee
We guarantee the color, clarity, carat weight, polish and symmetry of your diamonds to be equal to or greater than the standards described on your American Gemlab appraisal summary. If your diamonds ever receive a lower grading by an independant gemologist you are entitled to return the earrings to us and upon verification that they are the actual diamonds purchased we will send you a prompt exchange or refund for the full purchase amount.